24Casino Privacy Policy
At 24Casino, we are committed to protecting your personal data and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your information when you access and use our services at 24casino.bet. By registering an account, using the 24Casino app, or visiting our platform, you agree to the terms outlined in this document. We encourage you to read it carefully before providing us with any personal information.
Our 24Casino platform is operated by 24Play LTD, registered at Barge straat 1, and its fully owned subsidiary 24Play LTD (Address Hollandia 24). Payments are processed by 24Play LTD. We operate under a Curaçao Master License (No. 34389464EU), and we are obligated to comply with all applicable data protection regulations in the jurisdictions where we operate.
1. Information We Collect
When you register, complete the 24casino login process, or interact with any part of our platform — including the 24 casino app, live chat, or promotional features — we may collect the following categories of personal data:
1.1 Personal Identification Data
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Government-issued ID, passport, or proof of address for KYC verification
- Username and account credentials used during 24 casino login register processes
1.2 Financial and Transaction Data
- Payment method details (Visa, Mastercard, CASHlib, ezeeWallet, giropay, iDEAL, Interac e-Transfer, kevin., MultiBanco, and cryptocurrency)
- Deposit and withdrawal history, including 24 casino withdrawal time records
- Transaction amounts and currency preferences
1.3 Technical and Usage Data
- IP address, browser type, device identifiers, and operating system
- Pages visited, session duration, and clickstream data
- Game activity, including slots 24 casino sessions and live dealer participation
- Data collected through the 24casino app and mobile platform usage
1.4 Bonus and Promotional Data
- Bonus codes submitted (e.g., 24casino bonus code, 24casino promo code entries)
- Wagering history tied to 24casino no deposit bonus code activations or welcome package tiers
- VIP programme interactions, including the VIP Access Pass (code: TOBEVIP)
2. How We Use Your Information
We use the personal information we collect for the following legitimate purposes. At 24Casino, we process your data only when we have a valid legal basis to do so:
- Account management: To create, maintain, and secure your account, including managing 24casino login and authentication
- Identity verification: To comply with KYC/AML obligations required under our Curaçao gaming licence
- Payment processing: To facilitate deposits and withdrawals across all accepted payment methods
- Bonus administration: To apply, track, and validate 24 casino bonus codes, 24casino no deposit bonus codes, and promotional rewards including 24casino 50 free spins offers
- Customer support: To assist you via 24/7 live chat and email support channels
- Responsible gambling: To monitor gameplay and flag potential problem gambling behaviour
- Legal compliance: To meet our obligations under applicable law, including anti-money laundering requirements
- Marketing (with your consent): To send you relevant promotional offers, including 24 casino promo code updates and special campaigns
3. Legal Basis for Processing
Our 24Casino team processes your data based on the following legal grounds:
- Contract performance: Processing is necessary to provide you with our gaming services
- Legal obligation: We are required to collect and retain certain data under gambling and financial regulations
- Legitimate interests: We may process data to protect our platform, prevent fraud, and improve our services
- Consent: Where required by law, we obtain your explicit consent before processing your data for marketing purposes
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our online 24 casino platform. These tools help us recognise returning users, remember preferences, and analyse traffic patterns. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform, including session management and the 24casino app experience.
5. Data Sharing and Third Parties
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
- Service providers: Payment processors, game providers (such as Nolimit City, Hacksaw Gaming, Betsoft, and others), and technical infrastructure partners
- Regulatory bodies: Curaçao gaming authorities and financial regulators, where disclosure is legally required
- Fraud prevention: Third-party verification and security services to protect both you and our platform
- Business transfers: In the event of a merger, acquisition, or restructuring of 24Play LTD
6. Data Retention
We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by law. In general, we keep financial and identity records for at least five (5) years following account closure to comply with anti-money laundering obligations. If you have used a 24 casino no deposit bonus code or any other promotional feature, associated records will be retained for the legally required duration.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by our 24 Casino platform:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete information
- Right to erasure: In certain circumstances, you may request deletion of your data
- Right to restrict processing: You may ask us to limit how we use your data
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us via the Contact Us page on our site. We will respond to all legitimate requests within 30 days.
8. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, or loss. Our systems use SSL encryption, secure authentication protocols, and regular security audits. While we take every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure. We encourage you to use strong passwords and to protect your 24casino login credentials at all times.
9. Restricted Territories
Our services are not available in certain jurisdictions. We do not accept players from Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States of America, or Yemen, for both fiat and cryptocurrency transactions. We do not knowingly collect personal data from individuals in these restricted territories. If we become aware that data has been collected from a restricted region, we will delete it promptly.
10. Children's Privacy
Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify registered users via email or an in-platform notification. Your continued use of our 24 casino online platform following any update constitutes your acceptance of the revised policy. We recommend reviewing this document periodically to stay informed.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data at 24Casino, please reach out to our support team through the Contact Us page. Our customer support is available 24/7 via live chat and email, in English, German, Spanish, French, Italian, Polish, Portuguese, and Swedish.
Content updated: July 12, 2026